What happens if something is wrong.
We want you to enjoy kink. If something is wrong, tell us and we will fix it.
Email hi@kinkdrink.co within 7 days of delivery with:
Photographs of the packaging matter more than they sound. Glass in transit is the most likely thing to go wrong, and the images are what we use to make a courier claim and to fix the packing so it does not happen to the next person.
We will reply and either send a replacement or refund you in full, including what you paid for delivery. We will not ask you to pay return postage when the fault is ours, and in most damage cases we will not ask you to send the bottle back at all.
Because you bought online, the Direct Sale and Direct Marketing Act B.E. 2545 gives you the right to cancel your purchase by writing to us within 7 days of receiving it.
What we need. Email hi@kinkdrink.co with your order number and tell us you are cancelling. The 7 days runs from delivery.
Condition of the goods. kink is a food product. This right applies while the bottle is unopened, with the factory seal intact. Once a seal is broken we cannot verify how the contents have been stored. This is a food safety limit, not a restocking preference.
No need to send it back. We refund you and you keep the bottle.
Your refund. We refund within 15 days of receiving your cancellation notice, as the law requires. The refund is the item price; the original delivery charge is not refunded on a change of mind.
Nothing in this list affects your rights when something is actually wrong with the product. Those are in section 1, and no policy of ours can remove them.
Case and pallet orders placed on a quotation are covered by the trade terms on that quotation, not by this page. The 7-day change-of-mind right does not apply to a business buying for resale or for use in its trade.
Damage, shortage and defect claims are handled the same way as section 1, on the timings in your quotation.
If you contact us before we dispatch, we will cancel and refund in full, no conditions. Email hi@kinkdrink.co with your order number as soon as you can. We pack quickly, so this only works if you catch us in time.
This policy sits on top of your rights under the Consumer Protection Act B.E. 2522, the Direct Sale and Direct Marketing Act B.E. 2545 and the Product Liability Act B.E. 2551. It does not replace them or reduce them.
If we cannot resolve something, the Office of the Consumer Protection Board takes consumer complaints on 1166.
Last updated 15/09/2026